Frequently asked questions
General delivery Information?
Royal Mail are constantly struggling to keep to their delivery times because of the huge demand for their services due to COVID, and the increase of online ordering. As we are fairly new to online ordering, I want all of my customers to have the best experience, from the moment you order my chocolate brownies online, to the moment you eat one of them. I also want to ensure you get my brownies as soon as possible. therefore I made the decision to set up a delivery contract with DPD who deliver within 24 hours of them receiving it, Monday to Thursday. This is a significant increase in cost, which I will personally absorb the majority of. I am only adding 25p to the cost of the Royal Mail First Class charge of £3.70 which the majority of my customers would use.
On the cart and checkout there is a box asking if you have a particular date such as birthdays, anniversaries etc which you would like the brownies delivered by, please just write in your preferred, or pre-order date, together with personailsed message for your gift card, (if you wish).
Once you have ordered your box of brownies, I will bake, package and have your brownies ready for dispatch/collection with 24 hours*. DPD will then guarantee to delivery your brownies within 24 hours, (subject to forces outside their control such as snow etc) When DPD collect the brownies from me, they will contact you by text message, and you will be able to track down to the one hour window they will give you.
Please see the table below for ordering / delivery schedules. DPD do not collect on a Saturday or Sunday.
All orders are collected from my kitchen by DPD Monday to Friday and your order will delivered to you within 48 hours Monday to Wednesday.
Any orders placed on a Thursday will be baked, packaged and dispatched on the Friday and “potentially” delivered on the Saturday if the delivery drivers are working on the Saturday (during Christmas and busy periods they often are) otherwise they will be delivered on the Monday.
*Orders placed on a Friday will be baked, packaged and dispatched on the Saturday, and will arrive with you on the Monday (although sometimes in busy periods, DPD deliver on Sundays to clear backlogs, so this has happened)
Orders placed on Saturday/Sunday will be baked on Monday morning, packaged and despatched the same afternoon and delivered on Tuesday.
All my brownies are sealed in airtight packaging and will stay lovely and fresh for up to 10 days, a little longer in the fridge and up to 3 months if frozen.
Thank you for your understanding, all suppliers are in the same situation.
Do you bake Gluten free or Vegan Brownies?
Do your cakes freeze well?
Our cakes freeze beautifully up to three months
What is your Refund Policy
Do you make cakes for people with allergies?
Although I bake Vegan and Gluten free brownies, we cannot guarantee that any of our products are suitable for people with allergies due to the risk of cross contamination. We also do not make cakes suitable for people with nut allergies as nuts are contained in so many ingredients, we cannot guarantee that there will not be any nut traces, so please be aware all our products may contain nuts, although these are not shown on the ingredients.
Can I collect?
Unfortunately at the present time we do not offer a collection service, but will look at this in the future.
How long do your cakes keep for
Hi, our brownies are made with the freshest of ingredients and would advise that you eat them at their best, which we would estimate to be within four or five days of receiving them. If you are storing them, please keep them in an airtight plastic lunch type box, in a cool dark place, preferably a cupboard, or alternatively you can freeze them for up to three months.