TIMES ARE REALLY TOUGH AT THE MOMENT, WHICH IS ALSO AFFECTING THE POSTAL SERVICE
As with every Christmas we all know the Royal Mail struggle to keep to their delivery times because of the huge demand for their services, with COVID this is going to be even harder for them to honour their delivery times.
I am a new business and want all of my customers to have the best experience, from the moment you order my chocolate brownies online to the moment you eat one of them. I also want to ensure you get my brownies as soon as possible, especially during the festive period, as many of them are gifts for loved ones.
Before deliveries begin to arrive late, I have made the decision to set up a delivery contract with DPD to guarantee 24 hour delivery, this is a significant increase in cost, which I will personally absorb the majority of. I am only adding 25p to the cost of the Royal Mail First Class charge of £3.70 which the majority of my customers use.
Once you have ordered your box of brownies, I will bake, package and have your brownies ready for dispatch/collection with 24 hours*. Orders placed before 6pm will be picked up by DPD the following day, DPD will then guarantee to delivery your brownies within 24 hours, which you will be able to track down to the one hour window they will give you.
Please see the below the ordering / delivery schedules. DPD do not collect on a Saturday or Sunday.
All orders are collected from my kitchen by DPD Monday to Friday and deliveries are made to you Monday to Friday.
Any orders placed on a Thursday will be baked, packaged and dispatched on the Friday and “potentially” delivered on the Saturday if the delivery drivers are working on the Saturday (during Christmas they often are) otherwise they will be delivered on the Monday.
*Orders placed on a Friday / Saturday and Sunday will be baked, packaged and dispatched on the Monday, and will arrive with you on the Tuesday.